FREQUENTLY ASKED QUESTIONS

During the free class you can meet the teacher, see how the lessons work, test our teaching materials, and enjoy some of the activities that we include in our classes.

This class is completely free and lasts 55 minutes.

In addition, you will be able to explain your needs and objectives to your teacher with regards to learning Spanish. In turn, your teacher will explain how the classes work and will answer all your questions.

Starting your lessons with us is very simple.

If you want to get to know our classes, request your free class here by filling in the reservation form.

We want to offer you a free class tailored to your needs. Therefore, in the form to request your free trial lesson, you will find a link to the official Spanish test of the Instituto Cervantes, which you can do to have an orientation on your level of Spanish.

If you already know us, contract directly for the type of class you prefer in our Spanish Classes section.

At Your Spanish Hub we offer Spanish classes for all levels (A1 – C2) and our Spanish classes are exclusively for adults and teenagers.

We offer two types of lesson:

✔ Individual and personalised online classes.

✔ Online Spanish classes for small groups.

To find out more about the classes see our Spanish Classes section.

No. Our Spanish lessons and courses are designed for adults and teenagers.

Our classes are aimed at adults and adolescents and have a duration of 30, 55 or 90 minutes, depending on the type of lesson.

Individual or small group classes allow us to create a confident and relaxed atmosphere so that you can learn in an entertaining way and at your own pace.

Our classes cover a range of Spanish skills: conversation, writing, reading, audiovisual comprehension … using practical and dynamic materials.

Yes, of course! Learning a language in a group offers numerous advantages, because it motivates and boosts your development by sharing a common goal with other students.

It allows you to learn not only from the teacher, but also from your classmates. You can also put your Spanish language skills into practice and help other members of the group.

Moreover, in our small group classes, having a totally individualised learning process is perfectly compatible with being part of a group.

If you do not have any preference, we will provide you with a teacher that suits your timetable availability. But if you want to choose your Spanish teacher, you have to indicate it in the comments of the booking form and we will study your request according to the availability of the teacher’s timetable.

Sure, at Your Spanish Hub we want your learning experience to be a positive one.
Therefore, discuss your preferences with your teacher and we will manage the change depending on availability.

Yes. If you have individual classes, you can choose your timetable in the “Reservar mis clases individuales” section when logging in with your username.

If you have classes in small groups, you can check the available times on our website. If the schedule you are looking for is not available, contact us at info@yourspanishhub.com.

When you buy a product from our website you receive:

✔ All the materials that we will use in the Spanish classes. You don’t have to pay for any of your learning materials.

✔ Free access to all our Courses on-Demand*.

✔ An exclusive guide with 8 practical tips to speak like a native Spanish speaker.

*Access to all courses during the entire period of validity of the classes.

If you have a voucher for individual lessons, enter the “Reservar mis clases individuales” section when logging in with your username and choose a teacher, day and time for your lesson. You can book your lessons 20 weeks in advance and up to 12 hours before the lesson takes place.

To cancel a lesson that you have already booked, enter the “Mis reservas” section when logging in with your username, select the lesson you want to cancel and confirm the cancellation. You can cancel your classes up to 12 hours before the class takes place at no cost. After canceling your lesson, you can book it again.

It is not possible to cancel or change small group classes.

The waiting time to start a lesson is 10 minutes.

In the case of individual lessons, if you do not show up for the lesson after 10 minutes and you have not canceled it at least 12 hours in advance, the class is considered taught and discounted from your voucher.

In the case of group lessons, the class starts on time and you have 10 minutes to join the group.

It is not possible to cancel or change group classes, even if you give advance notice. If you do not show up for a class it is not possible to make it up.

At Your Spanish we are committed to our work, so if a teacher has to cancel a class it will always be for a really important reason.

In this case, the teacher will reschedule the class at another time, as soon as possible and taking into account your availability.

If for technical reasons of any kind it is not possible to have the lesson, several options can be given:

If less than 30 minutes have elapsed since the start of the lesson, we suspend the lesson and reschedule the full class at a new date and time.

If more than 30 minutes have elapsed, the lesson is considered given, but we make up the remaining time on another date and time, which will be agreed with the teacher by email.

Yes, at Your Spanish Hub we want your learning experience to be a positive one.

Therefore, discuss your preferences with your teacher and we will manage the change according to availability.

For our online classes you only need:

A computer, tablet or mobile phone with a camera and internet connection.

A stable internet connection.

A free video conferencing tool.

The conferencing tool that we generally use in our lessons is Skype or Zoom. In our lessons we use documents and presentations that we share on the “Mis clases” section when logging in with your username

We would like you to make the most out of your voucher, therefore you can:

Enjoy a 20-lesson voucher for 24 weeks from the date of the first lesson.

Enjoy a 10-lesson voucher for 13 weeks from the date of the first lesson.

Enjoy a 5-lesson voucher (seasonal product) for 6 weeks from the date of the first lesson.

No, our lesson vouchers are for individual use.

You can pay for your classes with a credit / debit card. This is a fast and secure payment method.

Go to the Spanish Classes section and select the type of classes that interests you the most. After confirming your details and the products you want to purchase, you will receive a purchase confirmation email. Additionally, you will receive a last email with your username and password to log in with your username and access to your lesson materials and individual lesson bookings.

Yes. During the first 14 days after purchasing the voucher, we will refund the money of the pending lessons that you have not used. After this period of 14 days after the purchase, we do not return the money, but the pending lessons can be exchanged for a voucher that you can use later or transfer to someone else.

It is very simple. If you wish to cancel your monthly subscription, you can do so in the the “Suscripciones” section when logging in with your username. Once you cancel your subscription, you will see that the status appears as “cancellation confirmed”.

Remember that your subscriptions are charged monthly. You can cancel your subscription at any time prior to the next billing date and in that case, the next monthly payment will not be charged.

Please, check the renewal date of your subscription in your client area to be able to cancel on time.

CEFR refers to the Common European Framework of Reference for Languages. It is a European standard which defines the levels of mastery of the language.

The Common Framework of Reference for Languages has defined six levels of language proficiency, ranging from level A1 (basic user) to level C2 (proficient user).

A1 – Beginner level

✔ You can understand and use simple, frequently used phrases.

✔ You can introduce yourself and other people.

✔ You can interact in simple conversations with an interlocutor who speaks clearly and slowly.

A2 – Basic level

✔ You can understand and use simple, frequently used expressions.

✔ You can talk about yourself and the environment around you.

✔ You can interact in simple conversations with an interlocutor who speaks clearly and slowly.

B1 – Intermediate level

✔ You can understand and express yourself in a simple way to talk about work, travel, leisure, etc.

✔ You can describe experiences, give opinions, or explain plans.

✔ You can interact in conversations about familiar topics or topics of personal interest.

B2 – Upper intermediate level

✔ You can understand the main ideas of a complex text.

✔ You can interact fluently and naturally with native speakers.

✔ You can express yourself clearly to present and defend points of view on general issues, indicating their advantages and disadvantages.

C1 – Advanced level

✔ You can understand a wide variety of long texts in depth.

✔ You can express yourself fluently, spontaneously and creatively.

✔ You can use the language flexibly in social, academic and professional settings.

C2 – Maximum proficiency level

✔ You can easily understand any text or conversation.

✔ You can express yourself spontaneously, with great fluency and a high degree of precision even in complex situations.

✔ You can understand information from different sources and relate it to present a coherent summary of it.

We encourage you to take this free language level before starting classes on Your Spanish Hub. Knowing your level, we can offer you the most appropriate classes so that you can take your knowledge of Spanish to another level.

This document was last updated on February 20, 2022.

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